[fusion_builder_container type=”flex” hundred_percent=”no” hundred_percent_height=”no” hundred_percent_height_scroll=”no” align_content=”stretch” flex_align_items=”flex-start” flex_justify_content=”flex-start” flex_wrap=”wrap” hundred_percent_height_center_content=”yes” equal_height_columns=”no” container_tag=”div” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” status=”published” border_style=”solid” box_shadow=”no” box_shadow_blur=”0″ box_shadow_spread=”0″ gradient_start_position=”0″ gradient_end_position=”100″ gradient_type=”linear” radial_direction=”center center” linear_angle=”180″ background_position=”center center” background_repeat=”no-repeat” fade=”no” background_parallax=”none” enable_mobile=”no” parallax_speed=”0.3″ background_blend_mode=”none” background_slider_skip_lazy_loading=”no” background_slider_loop=”yes” background_slider_pause_on_hover=”no” background_slider_slideshow_speed=”5000″ background_slider_animation=”fade” background_slider_direction=”up” background_slider_animation_speed=”800″ video_aspect_ratio=”16:9″ video_loop=”yes” video_mute=”yes” pattern_bg=”none” pattern_bg_style=”default” pattern_bg_opacity=”100″ pattern_bg_blend_mode=”normal” mask_bg=”none” mask_bg_style=”default” mask_bg_opacity=”100″ mask_bg_transform=”left” mask_bg_blend_mode=”normal” absolute=”off” absolute_devices=”small,medium,large” sticky=”off” sticky_devices=”small-visibility,medium-visibility,large-visibility” sticky_transition_offset=”0″ scroll_offset=”0″ animation_direction=”left” animation_speed=”0.3″ animation_delay=”0″ filter_hue=”0″ filter_saturation=”100″ filter_brightness=”100″ filter_contrast=”100″ filter_invert=”0″ filter_sepia=”0″ filter_opacity=”100″ filter_blur=”0″ filter_hue_hover=”0″ filter_saturation_hover=”100″ filter_brightness_hover=”100″ filter_contrast_hover=”100″ filter_invert_hover=”0″ filter_sepia_hover=”0″ filter_opacity_hover=”100″ filter_blur_hover=”0″ link_color=”var(–awb-color6)” background_color=”#050505″ padding_top=”40px” padding_bottom=”40″ margin_top=”-2%” background_image=”https://casacandela.co/wp-content/uploads/2026/03/1-1.png”][fusion_builder_row][fusion_builder_column type=”1_1″ type=”1_1″ layout=”1_1″ align_self=”auto” content_layout=”column” align_content=”flex-start” valign_content=”flex-start” content_wrap=”wrap” center_content=”no” column_tag=”div” target=”_self” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” sticky_display=”normal,sticky” order_medium=”0″ order_small=”0″ hover_type=”none” border_style=”solid” box_shadow=”no” box_shadow_blur=”0″ box_shadow_spread=”0″ background_type=”single” gradient_start_position=”0″ gradient_end_position=”100″ gradient_type=”linear” radial_direction=”center center” linear_angle=”180″ lazy_load=”avada” background_position=”left top” background_repeat=”no-repeat” background_blend_mode=”none” background_slider_skip_lazy_loading=”no” background_slider_loop=”yes” background_slider_pause_on_hover=”no” background_slider_slideshow_speed=”5000″ background_slider_animation=”fade” background_slider_direction=”up” background_slider_animation_speed=”800″ sticky=”off” sticky_devices=”small-visibility,medium-visibility,large-visibility” absolute=”off” filter_type=”regular” filter_hover_element=”self” filter_hue=”0″ filter_saturation=”100″ filter_brightness=”100″ filter_contrast=”100″ filter_invert=”0″ filter_sepia=”0″ filter_opacity=”100″ filter_blur=”0″ filter_hue_hover=”0″ filter_saturation_hover=”100″ filter_brightness_hover=”100″ filter_contrast_hover=”100″ filter_invert_hover=”0″ filter_sepia_hover=”0″ filter_opacity_hover=”100″ filter_blur_hover=”0″ transform_type=”regular” transform_hover_element=”self” transform_scale_x=”1″ transform_scale_y=”1″ transform_translate_x=”0″ transform_translate_y=”0″ transform_rotate=”0″ transform_skew_x=”0″ transform_skew_y=”0″ transform_scale_x_hover=”1″ transform_scale_y_hover=”1″ transform_translate_x_hover=”0″ transform_translate_y_hover=”0″ transform_rotate_hover=”0″ transform_skew_x_hover=”0″ transform_skew_y_hover=”0″ transition_duration=”300″ transition_easing=”ease” scroll_motion_devices=”small-visibility,medium-visibility,large-visibility” animation_direction=”left” animation_speed=”0.3″ animation_delay=”0″ last=”true” border_position=”all” first=”true” margin_top=”63px” margin_top_small=”0px” min_height=”” link=””][fusion_text animation_direction=”left” animation_speed=”0.3″ animation_delay=”0″ hide_on_mobile=”small-visibility,medium-visibility,large-visibility” sticky_display=”normal,sticky” content_alignment=”center” text_color=”#000000″ font_size=”30″ fusion_font_variant_text_font=”400″ fusion_font_family_text_font=”Vintage Rhyme” letter_spacing=”2″ line_height=”1.2″]
Frequently Asked Questions
[/fusion_text][fusion_text animation_direction=”left” animation_speed=”0.3″ animation_delay=”0″ hide_on_mobile=”small-visibility,medium-visibility,large-visibility” sticky_display=”normal,sticky” text_color=”#000000″ content_alignment=”center” fusion_font_variant_text_font=”400″ fusion_font_family_text_font=”Arboria “]
In this section, you’ll find answers to the most common questions about our hotel. If you have any other questions, feel free to contact us through our customer service channels.
[/fusion_text][/fusion_builder_column][/fusion_builder_row][/fusion_builder_container][fusion_builder_container type=”flex” hundred_percent=”no” hundred_percent_height=”no” hundred_percent_height_scroll=”no” align_content=”stretch” flex_align_items=”flex-start” flex_justify_content=”flex-start” flex_wrap=”wrap” hundred_percent_height_center_content=”yes” equal_height_columns=”no” container_tag=”div” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” status=”published” border_style=”solid” box_shadow=”no” box_shadow_blur=”0″ box_shadow_spread=”0″ gradient_start_position=”0″ gradient_end_position=”100″ gradient_type=”linear” radial_direction=”center center” linear_angle=”180″ background_position=”center center” background_repeat=”no-repeat” fade=”no” background_parallax=”none” enable_mobile=”no” parallax_speed=”0.3″ background_blend_mode=”none” background_slider_skip_lazy_loading=”no” background_slider_loop=”yes” background_slider_pause_on_hover=”no” background_slider_slideshow_speed=”5000″ background_slider_animation=”fade” background_slider_direction=”up” background_slider_animation_speed=”800″ video_aspect_ratio=”16:9″ video_loop=”yes” video_mute=”yes” pattern_bg=”none” pattern_bg_style=”default” pattern_bg_opacity=”100″ pattern_bg_blend_mode=”normal” mask_bg=”none” mask_bg_style=”default” mask_bg_opacity=”100″ mask_bg_transform=”left” mask_bg_blend_mode=”normal” absolute=”off” absolute_devices=”small,medium,large” sticky=”off” sticky_devices=”small-visibility,medium-visibility,large-visibility” sticky_transition_offset=”0″ scroll_offset=”0″ animation_direction=”left” animation_speed=”0.3″ animation_delay=”0″ filter_hue=”0″ filter_saturation=”100″ filter_brightness=”100″ filter_contrast=”100″ filter_invert=”0″ filter_sepia=”0″ filter_opacity=”100″ filter_blur=”0″ filter_hue_hover=”0″ filter_saturation_hover=”100″ filter_brightness_hover=”100″ filter_contrast_hover=”100″ filter_invert_hover=”0″ filter_sepia_hover=”0″ filter_opacity_hover=”100″ filter_blur_hover=”0″ link_color=”#000000″ background_image=”https://casacandela.co/wp-content/uploads/2026/03/3-1.png”][fusion_builder_row][fusion_builder_column type=”1_2″ type=”1_2″ layout=”1_2″ align_self=”auto” content_layout=”column” align_content=”flex-start” valign_content=”flex-start” content_wrap=”wrap” center_content=”no” column_tag=”div” target=”_self” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” sticky_display=”normal,sticky” order_medium=”0″ order_small=”0″ hover_type=”none” border_style=”solid” box_shadow=”no” box_shadow_blur=”0″ box_shadow_spread=”0″ background_type=”single” gradient_start_position=”0″ gradient_end_position=”100″ gradient_type=”linear” radial_direction=”center center” linear_angle=”180″ lazy_load=”avada” background_position=”left top” background_repeat=”no-repeat” background_blend_mode=”none” background_slider_skip_lazy_loading=”no” background_slider_loop=”yes” background_slider_pause_on_hover=”no” background_slider_slideshow_speed=”5000″ background_slider_animation=”fade” background_slider_direction=”up” background_slider_animation_speed=”800″ sticky=”off” sticky_devices=”small-visibility,medium-visibility,large-visibility” absolute=”off” filter_type=”regular” filter_hover_element=”self” filter_hue=”0″ filter_saturation=”100″ filter_brightness=”100″ filter_contrast=”100″ filter_invert=”0″ filter_sepia=”0″ filter_opacity=”100″ filter_blur=”0″ filter_hue_hover=”0″ filter_saturation_hover=”100″ filter_brightness_hover=”100″ filter_contrast_hover=”100″ filter_invert_hover=”0″ filter_sepia_hover=”0″ filter_opacity_hover=”100″ filter_blur_hover=”0″ transform_type=”regular” transform_hover_element=”self” transform_scale_x=”1″ transform_scale_y=”1″ transform_translate_x=”0″ transform_translate_y=”0″ transform_rotate=”0″ transform_skew_x=”0″ transform_skew_y=”0″ transform_scale_x_hover=”1″ transform_scale_y_hover=”1″ transform_translate_x_hover=”0″ transform_translate_y_hover=”0″ transform_rotate_hover=”0″ transform_skew_x_hover=”0″ transform_skew_y_hover=”0″ transition_duration=”300″ transition_easing=”ease” scroll_motion_devices=”small-visibility,medium-visibility,large-visibility” animation_direction=”left” animation_speed=”0.3″ animation_delay=”0″ margin_top_small=”-40px” last=”false” border_position=”all” first=”true” min_height=”” link=””][fusion_accordion border_size=”1″ title_tag=”h2″ hide_on_mobile=”small-visibility,medium-visibility,large-visibility” title_color=”#000000″ title_font_size=”19px” icon_box_color=”#000000″ content_color=”#000000″ fusion_font_variant_content_font=”400″ fusion_font_family_content_font=”Arboria ” divider_color=”#000000″ icon_color=”#ffffff” toggle_hover_accent_color=”#000000″][fusion_toggle title=”1. Where are we located?” open=”no” fusion_font_variant_title_font=”400″ fusion_font_family_title_font=”Arboria ” content_color=”#000000″]
[/fusion_toggle][fusion_toggle title=”2. Can I bring my pet?” open=”no” fusion_font_variant_title_font=”400″ fusion_font_family_title_font=”Arboria “]We love pets, but our facilities are not pet-friendly. Sorry, pet families![/fusion_toggle][fusion_toggle title=”3. Do you allow children?” open=”no” fusion_font_variant_title_font=”400″ fusion_font_family_title_font=”Arboria “]The minimum age to enjoy our facilities is 16. Only Grown ups allowed! 😎[/fusion_toggle][fusion_toggle title=”4. Can I hold an event at the hotel?” open=”no” fusion_font_variant_title_font=”400″ fusion_font_family_title_font=”Arboria “]
Of course you can! Thank you for choosing our hotel for your special moments. Our event line is 301 632 0175.
[/fusion_toggle][fusion_toggle title=”5. At what can I Check in?” open=”no” fusion_font_variant_title_font=”400″ fusion_font_family_title_font=”Arboria “]
Check in time: 3:00 p.m.
Check out time: 12:00 pm.
[/fusion_toggle][fusion_toggle title=”6. If I go to the Spa, can I stay in your facilities?” open=”no”]Yes, from Monday to Friday you can enjoy our facilities if you book at the spa.[/fusion_toggle][fusion_toggle title=”7. What does the pool day pass include?” open=”no”]50k cop to spend on food and drink, towel, access to restaurant, bar, and pool.[/fusion_toggle][fusion_toggle title=”8. Does my reservation includes breakfast?” open=”no”]Yes, breakfast is included.[/fusion_toggle][fusion_toggle title=”9. Is breakfast buffet style or à la carte?” open=”no”]Our breakfast is à la carte.[/fusion_toggle][fusion_toggle title=”10. Do you offer vegetarian options?” open=”no”]
We have different options such as pizza and salads. (Not Vegan)
[/fusion_toggle][fusion_toggle title=”11. Do all villas have a private pool?” open=”no”]
Yes, our villas have a small private pool.
[/fusion_toggle][fusion_toggle title=”12. Do you have bachelorette party plans?” open=”no”]
Yes, we have a special plan to make your bachelorette party an unforgettable day.
[/fusion_toggle][fusion_toggle title=”13. How far are you from Medellín?” open=”no”]We are approximately 45 minutes from Medellín.[/fusion_toggle][/fusion_accordion][/fusion_builder_column][fusion_builder_column type=”1_2″ type=”1_2″ layout=”1_2″ align_self=”auto” content_layout=”column” align_content=”flex-start” valign_content=”flex-start” content_wrap=”wrap” center_content=”no” column_tag=”div” target=”_self” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” sticky_display=”normal,sticky” order_medium=”0″ order_small=”0″ hover_type=”none” border_style=”solid” box_shadow=”no” box_shadow_blur=”0″ box_shadow_spread=”0″ background_type=”single” gradient_start_position=”0″ gradient_end_position=”100″ gradient_type=”linear” radial_direction=”center center” linear_angle=”180″ lazy_load=”avada” background_position=”left top” background_repeat=”no-repeat” background_blend_mode=”none” background_slider_skip_lazy_loading=”no” background_slider_loop=”yes” background_slider_pause_on_hover=”no” background_slider_slideshow_speed=”5000″ background_slider_animation=”fade” background_slider_direction=”up” background_slider_animation_speed=”800″ sticky=”off” sticky_devices=”small-visibility,medium-visibility,large-visibility” absolute=”off” filter_type=”regular” filter_hover_element=”self” filter_hue=”0″ filter_saturation=”100″ filter_brightness=”100″ filter_contrast=”100″ filter_invert=”0″ filter_sepia=”0″ filter_opacity=”100″ filter_blur=”0″ filter_hue_hover=”0″ filter_saturation_hover=”100″ filter_brightness_hover=”100″ filter_contrast_hover=”100″ filter_invert_hover=”0″ filter_sepia_hover=”0″ filter_opacity_hover=”100″ filter_blur_hover=”0″ transform_type=”regular” transform_hover_element=”self” transform_scale_x=”1″ transform_scale_y=”1″ transform_translate_x=”0″ transform_translate_y=”0″ transform_rotate=”0″ transform_skew_x=”0″ transform_skew_y=”0″ transform_scale_x_hover=”1″ transform_scale_y_hover=”1″ transform_translate_x_hover=”0″ transform_translate_y_hover=”0″ transform_rotate_hover=”0″ transform_skew_x_hover=”0″ transform_skew_y_hover=”0″ transition_duration=”300″ transition_easing=”ease” scroll_motion_devices=”small-visibility,medium-visibility,large-visibility” animation_direction=”left” animation_speed=”0.3″ animation_delay=”0″ last=”true” border_position=”all” first=”false” min_height=”” link=””][fusion_accordion border_size=”1″ title_tag=”h2″ hide_on_mobile=”small-visibility,medium-visibility,large-visibility” title_color=”#000000″ title_font_size=”19px” icon_box_color=”#000000″ content_color=”#000000″ fusion_font_variant_content_font=”400″ fusion_font_family_content_font=”Arboria ” divider_color=”#000000″ icon_color=”#ffffff” toggle_hover_accent_color=”#000000″ toggle_active_accent_color=”#000000″][fusion_toggle title=”14. What are the rooms like and do they have different categories” open=”no”]We have 5 types of accommodations: 15 Deluxe rooms, 2 Tree Houses, 2 Suites, 7 1-bedroom Villas and 2 2-bedroom Villas.[/fusion_toggle][fusion_toggle title=”15. How can I make a reservation?” open=”no”]You can book through our website or through our WhatsApp with 50% pre-payment.[/fusion_toggle][fusion_toggle title=”16. What is our cancelation policy?” open=”no”]
- If you cancel your stay for any reason with more than 15 days in advance, we will refund the amount paid, minus 10% of administrative expenses.
- If you cancel between 3 and 15 days prior to your arrival, we will refund 50% of the amount paid, minus a 10% administrative fee.
- If you cancel less than 72 hours before your check in, you assume the total cost of your stay.
- If you want to change the date of your stay you must do it at least 8 days before. The change is subject to room availability and seasonal rate adjustment. After the initial date of your reservation has been modified, no refund is applicable.
[/fusion_toggle][fusion_toggle title=”17. Do you have any events inside the hotel?” open=”no”]Of course! At our hotel we organize a variety of events for our guests. We strive to create memorable experiences for you to enjoy during your stay.
[/fusion_toggle][fusion_toggle title=”18. What is the schedule for the pool day pass?” open=”no”]
Our hours of operation are 9:30 a.m. to 6:00 p.m.
[/fusion_toggle][fusion_toggle title=”19. Do I have to pre-book the pool day pass?” open=”no”]Yes, you must reserve the pool day pass in advance, with 100% pre-payment.[/fusion_toggle][fusion_toggle title=”20. Do you have parking facilities?” open=”no”]
Yes, we have parking facilities.
[/fusion_toggle][fusion_toggle title=”21. What can I use the 50k consumables on the pool day pass?” open=”no”]Bar, restaurante y spa. Bar, restaurant and spa.[/fusion_toggle][fusion_toggle title=”22. What is the rate for the pool day pass?” open=”no”]
Week day rate: 150k
Weekend and high season rate: 200k
[/fusion_toggle][fusion_toggle title=”23. What are the accepted payment options?” open=”no”]We receive Bancolombia transfers, credit and/or debit cards, cash.[/fusion_toggle][fusion_toggle title=”24. Is late check out allowed?” open=”no”]
Yes, subject to availability and at an extra cost.
[/fusion_toggle][fusion_toggle title=”25. What do you recommend for my stay?” open=”no”]
Remember to bring sunscreen, bugs repellent and the best attitude.
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