{"id":6123,"date":"2025-10-22T08:06:43","date_gmt":"2025-10-22T13:06:43","guid":{"rendered":"https:\/\/casacandel1dev.wpenginepowered.com\/preguntas-frecuentes\/"},"modified":"2026-03-12T08:45:16","modified_gmt":"2026-03-12T13:45:16","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/casacandela.co\/en\/frequently-asked-questions\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"

Frequently Asked Questions<\/h1>\n<\/div>

In this section, you’ll find answers to the most common questions about our hotel. If you have any other questions, feel free to contact us through our customer service channels.<\/span><\/p>\n<\/div><\/div><\/div><\/div><\/div>

<\/i><\/i><\/span>1. Where are we located?<\/span><\/a><\/h2><\/div>
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1. Where are we located?<\/span>
<\/a><\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>2. Can I bring my pet?<\/span><\/a><\/h2><\/div>
We love pets, but our facilities are not pet-friendly. Sorry, pet families!<\/div><\/div><\/div>

<\/i><\/i><\/span>3. Do you allow children?<\/span><\/a><\/h2><\/div>
The minimum age to enjoy our facilities is 16. Only Grown ups allowed! \ud83d\ude0e<\/div><\/div><\/div>

<\/i><\/i><\/span>4. Can I hold an event at the hotel?<\/span><\/a><\/h2><\/div>
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Of course you can! Thank you for choosing our hotel for your special moments. Our event line is 301 632 0175.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>5. At what can I Check in?<\/span><\/a><\/h2><\/div>
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Check in time: 3:00 p.m.
Check out time: 12:00 pm.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>6. If I go to the Spa, can I stay in your facilities?<\/span><\/a><\/h2><\/div>
Yes, from Monday to Friday you can enjoy our facilities if you book at the spa.<\/div><\/div><\/div>

<\/i><\/i><\/span>7. What does the pool day pass include?<\/span><\/a><\/h2><\/div>
50k cop to spend on food and drink, towel, access to restaurant, bar, and pool.<\/div><\/div><\/div>

<\/i><\/i><\/span>8. Does my reservation includes breakfast?<\/span><\/a><\/h2><\/div>
Yes, breakfast is included.<\/div><\/div><\/div>

<\/i><\/i><\/span>9. Is breakfast buffet style or \u00e0 la carte?<\/span><\/a><\/h2><\/div>
Our breakfast is \u00e0 la carte.<\/div><\/div><\/div>

<\/i><\/i><\/span>10. Do you offer vegetarian options?<\/span><\/a><\/h2><\/div>
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We have different options such as pizza and salads. (Not Vegan)<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>11. Do all villas have a private pool?<\/span><\/a><\/h2><\/div>
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Yes, our villas have a small private pool.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>12. Do you have bachelorette party plans?<\/span><\/a><\/h2><\/div>
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Yes, we have a special plan to make your bachelorette party an unforgettable day.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>13. How far are you from Medell\u00edn?<\/span><\/a><\/h2><\/div>
We are approximately 45 minutes from Medell\u00edn.<\/div><\/div><\/div><\/div><\/div><\/div><\/div>

<\/i><\/i><\/span>14. What are the rooms like and do they have different categories<\/span><\/a><\/h2><\/div>
We have 5 types of accommodations: 15 Deluxe rooms, 2 Tree Houses, 2 Suites, 7 1-bedroom Villas and 2 2-bedroom Villas.<\/div><\/div><\/div>

<\/i><\/i><\/span>15. How can I make a reservation?<\/span><\/a><\/h2><\/div>
You can book through our website or through our WhatsApp with 50% pre-payment.<\/div><\/div><\/div>

<\/i><\/i><\/span>16. What is our cancelation policy?<\/span><\/a><\/h2><\/div>
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